Customer Reviews

See What Our Customers Are Saying

Nicole and her team were amazing
Beatriz V
Nicole made it very easy for me
David S
She is the best
Khushdeep G
Nicole is very responsive and patient. She calculated out so many possibilities for us and gave us several options to choose from. There was no pressure to refinance and she answered all my emails within minutes of sending them. Thank you Nicole!
Samantha V
Nicole and her team were awesome always replied to my emails very promptly made it a very easy process for my husband and I. We got our first loan from her 7 years ago when we first bought our home and now that we refinanced I wouldn’t go anywhere else Nicole and her team were a pleasure to work with. See you in a heat when we get our forever home.
Guadalupe G
It was very helpful and friendly staff made my transaction pleasant and easy thanks to everyone
Amal M
Nicole's knowledge and expertise was a tremendous asset in helping us refinance our mortgage. She worked us with to come up with a plan to secure the best rate and terms, along with keeping us informed throughout the application and approval process. I would highly recommend working with Nicole if you are in the market to buy a new home or looking to refinance.
Tobias S
Mrs. Donn and her team are friendly and know their services well. She gives honest and excellent advice and does not pressure one to go with her company. It has been an ease and delight to do business with her over several years for various services.
Kayley H
We have used Nicole for multiple transactions over the years and every time we do we end up completely satisfied. She is timely in her replies to questions and is extremely knowledgeable. She works hard to make sure we get the best support and service.
Joseph S
Nicole team is impeccable. I was boxed into a very small slit time window with a 1031 exchange deadline with a whistle blown at the last minute. Loan paperwork, escrow document notarization and delivery, timely release of funds and recording the deed had no room whatsoever for margin of error. With property in Sacramento, my realtor in Fremont, Nicole in Richmond, funding office in Bakersfield and title company in San Diego, it was amazing teamwork of Nicole that won the last minute batlle!!!
Jogeshwar S
Communicates well and is on top of everything.
Marlin B
The quick responses and informing us about everything so we had no surprises to worry about within the whole process. Great team to be working with!
Mao T
Nicole demonstrates integrity and a tremendous amount of knowledge that can only come from years of experience. She gets the job done in a timely manner and always has the time for the customer making it a very personable experience. I trust her expertise and continue to recommend her to anyone I know in need of mortgage services. Nicole is a “gem” at GEM!
Kaija P
Nicole was very easy to work with. She always responded promptly to email questions and phone calls. She kept me updated on my refinance throughout the process. The estimated fees were very close to the actual fees for my loan. Her assistant, Elle, was also very helpful with questions. I would recommend her highly if you’re shopping for a loan for home purchase or refinance.
David A
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